TrustedForm Minor Outage

Incident Report for ActiveProspect

Resolved

The incident has been resolved. Any claims made during this outage window will be retried if they were claimed through LeadConduit. Any claims made via the TrustedForm API will need to be retried manually.

The most recent deployment included a change that increased the load on the application servers to an unsustainable level. We are working on changes to prevent future issues.

Posted Oct 25, 2019 - 16:57 CDT

Monitoring

The deployment has been rolled back. We are continuing to ensure all services are operational.

Posted Oct 25, 2019 - 16:27 CDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 25, 2019 - 16:13 CDT

Identified

There is a minor outage while deploying some changes to production. We are rolling back.

Posted Oct 25, 2019 - 15:55 CDT

This incident affected: TrustedForm Application and TrustedForm Certify.