Resolved -
During the deployment of a new application version at 1:40 PM CT, we observed a significant increase in connection errors and latency across the application. TrustedForm Certify experienced a partial outage from 1:42 PM CT until 1:48 PM CT. At this time our findings did not uncover impact to certifications submitted. TrustedForm API was down from 2:06 to 2:25 PM CST
The team is continuing to investigate the root cause. Additional updates will be shared as more information becomes available.
May 15, 02:30 CDT
Resolved -
We identified an issue in TrustedForm related to recent changes that were not compatible with certain Content Security Policies (CSPs). As a result, session replays generated during the impact window may not contain snapshots and may display the message:
“This replay could not be loaded”
The affected changes were deployed at approximately 8:20 AM CT and rolled back at 1:49 PM CT.
The issue has been resolved, and new session replays are functioning normally. However, session replays and snapshots impacted during the incident window could not be recovered.
We apologize for the disruption and appreciate your patience while we worked to resolve the issue.
May 11, 08:30 CDT
Resolved -
Today between 12:26 PM and 12:45 PM CT, TrustedForm experienced elevated latency on its API. During this time, some customers may have encountered 500 errors or longer-than-normal response times.
The issue has been resolved and performance has returned to normal. We will continue to monitor the system.
May 6, 12:30 CDT
