Resolved -
We identified an issue in TrustedForm related to recent changes that were not compatible with certain Content Security Policies (CSPs). As a result, session replays generated during the impact window may not contain snapshots and may display the message:
“This replay could not be loaded”
The affected changes were deployed at approximately 8:20 AM CT and rolled back at 1:49 PM CT.
The issue has been resolved, and new session replays are functioning normally. However, session replays and snapshots impacted during the incident window could not be recovered.
We apologize for the disruption and appreciate your patience while we worked to resolve the issue.
May 11, 08:30 CDT
Resolved -
Today between 12:26 PM and 12:45 PM CT, TrustedForm experienced elevated latency on its API. During this time, some customers may have encountered 500 errors or longer-than-normal response times.
The issue has been resolved and performance has returned to normal. We will continue to monitor the system.
May 6, 12:30 CDT
Resolved -
Today between 9:04 AM and 11:00 AM CT, TrustedForm experienced elevated latency on its API. During this time, some customers may have encountered 500 errors or longer-than-normal response times.
The issue has been resolved and performance has returned to normal. We will continue to monitor the system.
Apr 30, 01:15 CDT
