All Systems Operational
LeadConduit Operational
90 days ago
100.0 % uptime
Today
LeadConduit Classic Operational
90 days ago
99.98 % uptime
Today
TrustedForm Application ? Operational
90 days ago
99.75 % uptime
Today
TrustedForm Script ? Operational
90 days ago
99.8 % uptime
Today
SuppressionList Operational
90 days ago
100.0 % uptime
Today
ActiveProspect ID Operational
90 days ago
100.0 % uptime
Today
TrustedForm Facebook Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 28, 2020

No incidents reported today.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Postmortem - Read details
Oct 28, 09:19 CDT
Resolved - This incident was resolved last evening as of the previous update. We monitored overnight and have experienced no further issues. We will follow up today with a postmortem.
Oct 20, 09:21 CDT
Update - We've identified the issue and have patched it. We have a plan established for a more permanent solution. More details to come soon, thank you for your patience!
Oct 19, 23:44 CDT
Update - We are continuing to investigate the source of the issue. Our team is actively pursuing a permanent solution to the elevated resource usage across our servers.
Oct 19, 20:49 CDT
Investigating - The elevated error rates have returned. Our team is continuing to investigate the root cause.
Oct 19, 17:49 CDT
Monitoring - All TrustedForm services have been restarted and services have been restored. We are continuing to investigate the root cause of the errors and are monitoring the TrustedForm service.

If you are calling the TrustedForm claim API directly from your system, you will need to retry any claim calls that did not result in an HTTP 201. If you are processing leads through LeadConduit, all your failed claim calls will be automatically retried for you. There is no further action necessary on your part.
Oct 19, 15:47 CDT
Update - In an effort to resolve the ongoing issue with increased errors, our team is working to restart the TrustedFrom services. This may cause additional latency and errors while the services are restarted, including errors when attempting to claim or view certificates.
Oct 19, 14:39 CDT
Update - We are continuing to investigate the root cause of the increased error rates and latency.
Oct 19, 11:14 CDT
Investigating - We are currently investigating an increase in error responses in TrustedForm.
Oct 19, 08:44 CDT
Oct 19, 2020
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Resolved - As of 3:04 PM central time, claiming error rates and latency have to return to normal.

If you are calling the TrustedForm claim API directly from your system, you will need to retry all claim calls that did not result in an HTTP 201. If you are processing leads through LeadConduit, all your failed claim calls will be automatically retried for you. There is non further action necessary on your part.

We apologize for the inconvenience this caused.
Oct 15, 15:22 CDT
Investigating - The TrustedForm Claim API is currently experiencing an elevated error rate and increased latency. We are working to identify the cause of the errors and we appreciate your patience as we work to resolve them.
Oct 15, 15:08 CDT
Oct 14, 2020

No incidents reported.