This incident has been resolved. No data was lost and all impacted claim archives will be fixed in the upcoming week. Thank you again for your patience.
Sep 23, 14:44 CDT
We have deployed an update to TrustedForm and are monitoring to ensure that certificates are correctly displayed. We are currently investigating archives that may display a blank page and are working on fixing them. No certificate data was lost. We appreciate your patience during this event.
Sep 23, 12:57 CDT
A fix has been coded for viewing Certificates immediately after they are claimed. It is being deployed shortly and should be fixed within the hour.
Sep 23, 12:07 CDT
We've identified the root cause and are working on a correction.
Claim archives (generated roughly 15 mins after a claim request is made) will now display correctly. We will fix the archives that were stored with blank Certificates. Those started at 8:45a CT and ended at 11:20a CT.
The Certificate will still display blank until the archive is created. This is a temporary view and no data has been lost. We will have this fixed today.
Sep 23, 11:33 CDT
After investigation we've determined that no data has been lost. We are continuing to investigate the cause of the issue.
Sep 23, 11:06 CDT
We are currently investigating an issue where unclaimed and newly claimed TrustedForm certificates are displaying an empty page when viewed.
Sep 23, 10:50 CDT