Oct 28, 09:19 CDT
This incident was resolved last evening as of the previous update. We monitored overnight and have experienced no further issues. We will follow up today with a postmortem.
Oct 20, 09:21 CDT
We've identified the issue and have patched it. We have a plan established for a more permanent solution. More details to come soon, thank you for your patience!
Oct 19, 23:44 CDT
We are continuing to investigate the source of the issue. Our team is actively pursuing a permanent solution to the elevated resource usage across our servers.
Oct 19, 20:49 CDT
The elevated error rates have returned. Our team is continuing to investigate the root cause.
Oct 19, 17:49 CDT
All TrustedForm services have been restarted and services have been restored. We are continuing to investigate the root cause of the errors and are monitoring the TrustedForm service.
If you are calling the TrustedForm claim API directly from your system, you will need to retry any claim calls that did not result in an HTTP 201. If you are processing leads through LeadConduit, all your failed claim calls will be automatically retried for you. There is no further action necessary on your part.
Oct 19, 15:47 CDT
In an effort to resolve the ongoing issue with increased errors, our team is working to restart the TrustedFrom services. This may cause additional latency and errors while the services are restarted, including errors when attempting to claim or view certificates.
Oct 19, 14:39 CDT
We are continuing to investigate the root cause of the increased error rates and latency.
Oct 19, 11:14 CDT
We are currently investigating an increase in error responses in TrustedForm.
Oct 19, 08:44 CDT