TrustedForm Application Down

Incident Report for ActiveProspect

Resolved

This issue has resolved as of 12:45am CDT. All attempts at claims that failed have been resubmitted.

Posted Jun 06, 2020 - 09:35 CDT

Update

We are monitoring error rates on claims and the impact is fairly low. Nevertheless, if you are claiming via our API directly, you will need to re-claim all certificates for which you received a response other than HTTP 201 (created). If you are a claiming TrustedForm certificates via LeadConduit, the claims will be automatically made on your behalf and no additional action is required by you.

Posted Jun 05, 2020 - 23:36 CDT

Identified

A database node has failed. While the database heals itself it is also having a hard time handling the regular traffic load.

Posted Jun 05, 2020 - 23:20 CDT

Investigating

Currently investigating the incident and will report more when the problem is identified.

Posted Jun 05, 2020 - 23:04 CDT

This incident affected: TrustedForm Application.