TrustedForm claim API and application offline

Incident Report for ActiveProspect

Resolved

We have resolved the problem that was causing an outage in the claim API and application. This was due to an edge case bug we uncovered in our deployment process. We have prioritized a fix for that bug in order to avoid this from occurring again.

Posted Jul 31, 2019 - 22:49 CDT

Identified

We have identified the root cause and are working to resolve it.

Posted Jul 31, 2019 - 22:41 CDT

Investigating

We are investigating an outage of the claim API that occurred while rolling out an update to increase performance.

Posted Jul 31, 2019 - 22:39 CDT

This incident affected: TrustedForm Application.