Yesterday (Dec 7) around 7:30 am CT, Amazon's cloud services experienced a significant outage in their US-EAST-1 region of service. The outage was not completely resolved until around 2:30 pm later in the day. As a result of this, ActiveProspect's TrustedForm product was also affected since it uses many of the services in the affected region. The TrustedForm team monitored the situation as best as we could and relayed information from our AWS contacts as soon as it became available.
Having had time to assess the event, we believe the impact to us – and more importantly, to you – is minimal. We saw an uptick in storage latency and and increase in 404s and 50x errors for claiming. We believe, however, that there was little impact to the capture of publisher Certs and the data which makes them up.
We have re-processed claims from that time period to ensure they are properly archived and available to you. Note: this will not affect your billing.
Resiliency is important to us and we're proud that at a time when many websites and services were offline across the web, ours was mostly operating as designed. Nevertheless, we are always looking at ways to make our systems less susceptible to outages.
Thank you for your patience during this event and for trusting ActiveProspect with your business. If you have any questions regarding yesterday's outage, please reach out to your representative.
The TrustedForm Team